Refund policy

Each piece is made with attention to detail and handcrafted with the highest care. We are not happy until you are.

Non-personalized items
If you are not fully satisfied, contact us within 14 days of delivery for a refund or credit toward another item, your choice. To be eligible, your item must be unworn, unused, and in its original packaging, with a receipt or proof of purchase.

Personalized and custom items
Customized pieces are hand-stamped to order and cannot be resold, so they are not eligible for standard returns. If something is wrong with your piece, contact us and we will make it right. You may also add Return Assurance at checkout, which covers refunds on custom items within its own policy guidelines. Return Assurance is available on orders shipping to US addresses only, and its cost is non-refundable.

Holiday returns
Orders placed between November 1 and December 24 can be returned through January 15.

Return shipping
If your item arrived damaged or defective, or we made a mistake with your order, we cover return shipping and will send you a prepaid label. For all other returns, return shipping is the customer's responsibility at the carrier's rate. Please use a padded mailer to keep your jewelry safe in transit. Items sent back without first requesting a return cannot be accepted.

Damages and issues
Please inspect your order when it arrives and contact us right away if your piece is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Repairs and sizing
I want you to love your order and wear it comfortably. Repairs and sizing are complimentary within the first 60 days of receiving your item, with no charge beyond shipping. After 60 days, a small fee covers materials and labor. Email us for an estimate.

Exceptions and non-returnable items
Customized and personalized jewelry, sale items, and gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations
Each order is made with a quick turnaround. If you need to cancel, please contact us within 12 hours of purchasing. If your order is customized and has already been completed at that time, it can no longer be canceled.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

To start a return
Contact us at hello@camillalimon.com with your order number and what you would like to do.