Returns & Exchanges

We're not happy until you are. Every piece is cut, stamped, and polished by hand, so we want to be sure yours is right.

Our quality promise
If your piece arrives damaged or something isn't right with the craftsmanship, email us and we'll replace it. That's how much we believe in our materials.

Non-personalized pieces
Return or exchange within 14 days of delivery. Items must be unworn, unused, and in their original packaging.

Personalized and custom pieces
Each custom piece is hand-stamped to order and can't be resold, so we're unable to accept standard returns. You can add Return Assurance at checkout for a refund on custom items within its policy guidelines. Return Assurance is available on orders shipping to US addresses only, and its cost is non-refundable.

Holiday returns
Orders placed between November 1 and December 24 can be returned through January 15.

Repairs and sizing
I want you to love your order and wear it comfortably. Repairs and sizing are complimentary within the first 60 days of receiving your item, with no charge beyond shipping costs. After 60 days, a small fee covers materials and labor. Email hello@camillalimon.com with your order number and the length you'd like.

Cancellations
All orders are handmade with a quick turnaround, so please email hello@camillalimon.com within 12 hours of purchasing to cancel. If your order is customized and has already been completed, it can no longer be canceled.

Return shipping
If your item arrived damaged or defective, or we made a mistake with your order, we cover return shipping and will send you a prepaid label. For all other returns, return shipping is at the carrier's rate and is the customer's responsibility. Please use a padded mailer to keep your jewelry safe in transit.

To start a return
Email hello@camillalimon.com with your order number and what you'd like to do.